Privacy Policy

Masood AI ("we", "us", "our"), operating at masoodai.com, provides AI automation services, including WhatsApp-based assistant and messaging services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you interact with our services — including our website contact forms and our WhatsApp-based assistants — we may collect: your name and contact details (such as phone number and email address); the content of messages, images, or voice notes you send to our WhatsApp services; and technical information necessary to deliver the service (such as message timestamps and delivery status).

2. How We Use Your Information

We use the information you provide solely to deliver and improve our services: to respond to your messages and requests; to analyze content you voluntarily submit (for example, to check a message you forward to our assistant); to maintain service quality, safety, and security; and to comply with legal obligations. We do not sell your personal information to third parties.

3. WhatsApp Services

Our WhatsApp-based services are built on the WhatsApp Business Platform provided by Meta Platforms, Inc. Messages you send to our WhatsApp numbers are processed to generate a response. Message content may be processed by third-party AI providers (such as OpenAI) strictly for the purpose of generating that response. We do not use your WhatsApp messages for advertising. Meta's handling of WhatsApp data is governed by the WhatsApp Privacy Policy. See the WhatsApp Privacy Policy .

4. Data Retention

We retain personal data only as long as necessary to provide the service and for legitimate business or legal purposes. You may request deletion of your data at any time using the contact details below.

5. Data Sharing

We share data only with service providers that are necessary to operate our services (such as cloud hosting, the WhatsApp Business Platform, and AI processing providers), and only to the extent required to deliver the service. These providers are bound by their own privacy and security obligations.

6. Security

We use reasonable technical and organizational measures to protect your information, including encrypted transport (HTTPS/TLS) and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, contact us at the email below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions or data requests:
Email: masood32.work@gmail.com
Masood AI — Howrah Bankra, West Bengal